Return/Exchange Policy

ONLINE WHV RETURN & EXCHANGE POLICY

Please inspect products immediately upon arrival. We do not accept any return/exchange requests for online items unless they are proven defective.

All return/exchange requests must be made within 10 days of the date of purchase. We can only give store credit for open products. 

*Shipping is not included and is the responsibility of the customer.

* White Horse Vapor reserves the right to deny any return/exchange requests.

LOST OR STOLEN PACKAGES

3rd Party Carriers will attempt to deliver and may leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. If you suspect your package is lost or stolen contact help@vapewh.com. 

INCORRECT ADDRESSES

If a package is returned to us due to address errors, marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the final carrier, please notify us at help@vapewh.com. Once the package is delivered back to us, our returns team will process it, refund the subtotal of your order, or for free shipping orders, a 15% restocking fee.

IN-STORE WHV RETURN & EXCHANGE POLICY

Please inspect your products before you leave the store. Our return & warranty policy remains in effect for 10 days from the date of purchase. We can only give store credit for opened product. 

PROMO PRODUCT RETURN

Please inspect products immediately upon arrival. We do not accept any return/exchange requests for promotional items unless they are proven defective.

All return/exchange requests must be made within 10 days of the date of purchase. We can only give store credit for opened products.

* White Horse Vapor reserves the right to deny any return/exchange requests.

* White Horse Vapor limits the number of exchanges/returns to 2x products, per customer, per month.